Institute of Administrative Management

Role-Based Learning

CPD Courses by Administrative Role

126 structured CPD courses covering 63 administrative management roles, each with Essential and Advanced levels

63 Administrative Roles

126 Role-Based Courses

2 Levels per Role

Administrative Role Essential Level Advanced Level

1 Administrative Manager

Essential Essentials of Administrative Management Practice

Advanced Strategic Administrative Management & Organisational Leadership

2 Office Manager

Essential Essentials of Office Management & Workplace Operations

Advanced Advanced Office Management, Operational Excellence & Service Delivery

3 Executive Assistant

Essential Essentials of Executive Assistance & Professional Support

Advanced Advanced Executive & Board-Level Support Practice

4 Personal Assistant (PA)

Essential Essentials of Professional PA Practice & Executive Support

Advanced Advanced PA Practice: Strategic Support & Stakeholder Management

5 Administrative Officer

Essential Essentials of Administrative Operations & Corporate Procedures

Advanced Advanced Administrative Operations: Governance, Policy & Compliance

6 Records Management Officer

Essential Essentials of Records Management & Information Handling

Advanced Advanced Records Management, Archives & Information Governance

7 Facilities Administrator

Essential Essentials of Facilities Administration & Workplace Coordination

Advanced Advanced Facilities Management: Strategy, Compliance & Optimisation

8 Human Resources Administrator

Essential Essentials of HR Administration & Employee Lifecycle Support

Advanced Advanced HR Administration: Workforce Systems & Strategic People Support

9 Payroll Administrator

Essential Essentials of Payroll Administration & Compliance

Advanced Advanced Payroll Management: Legislation, Systems & Reporting

10 Project Administrator

Essential Essentials of Project Administration & PMO Support

Advanced Advanced Project Administration: Governance, Risk & Stakeholder Coordination

11 Front Desk / Reception Supervisor

Essential Essentials of Front Office Operations & Visitor Management

Advanced Advanced Front Office Leadership: Service Excellence & Team Supervision

12 Compliance Administrator

Essential Essentials of Administrative Compliance & Regulatory Awareness

Advanced Advanced Compliance Administration: Risk, Audit & Regulatory Control

13 Procurement Administrator

Essential Essentials of Procurement Administration & Purchasing Support

Advanced Advanced Procurement Administration: Supply Chain, Contracts & Value Management

14 Finance & Accounts Administrator

Essential Essentials of Financial Administration & Budget Support

Advanced Advanced Financial Administration: Budget Control, Reporting & Fiscal Governance

15 Operations Administrator

Essential Essentials of Operations Administration & Process Support

Advanced Advanced Operations Administration: Process Improvement & Performance Optimisation

16 Legal Administrator

Essential Essentials of Legal Administration & Corporate Support

Advanced Advanced Legal Administration: Case Management, Compliance & Corporate Governance

17 Academic Administrator

Essential Essentials of Academic Administration & Educational Support

Advanced Advanced Academic Administration: Registry Systems, Quality & Institutional Governance

18 Healthcare Administrator

Essential Essentials of Healthcare Administration & Clinical Support Systems

Advanced Advanced Healthcare Administration: Governance, Patient Systems & Regulatory Compliance

19 Customer Service Administrator

Essential Essentials of Customer Service Administration & Client Support

Advanced Advanced Service Administration: Client Experience, Escalation & Continuous Improvement

20 Administrative Team Leader / Supervisor

Essential Essentials of Administrative Team Leadership & Supervision

Advanced Advanced Administrative Leadership: Performance, Motivation & Team Development

21 Senior Administrative Manager

Essential Essentials of Senior Administrative Practice & Departmental Oversight

Advanced Advanced Senior Administrative Leadership: Strategy, Change & Organisational Impact

22 Head of Administration

Essential Essentials of Administration Leadership & Cross-Functional Coordination

Advanced Advanced Strategic Administration: Organisational Leadership & Executive Influence

23 Chief Administrative Officer (CAO)

Essential Essentials of Chief Administrative Practice & Enterprise Governance

Advanced Advanced CAO Practice: Strategic Leadership, Transformation & Board-Level Governance

24 Governance Administrator

Essential Essentials of Governance Administration & Ethical Practice

Advanced Advanced Governance Administration: Oversight, Accountability & Institutional Integrity

25 Board & Committee Administrator

Essential Essentials of Board & Committee Administration & Secretariat Support

Advanced Advanced Board & Committee Practice: Governance Frameworks & Strategic Secretariat

26 Policy & Procedure Administrator

Essential Essentials of Policy Administration & Procedure Documentation

Advanced Advanced Policy Development: Governance Frameworks, Review Cycles & Organisational Compliance

27 Risk & Assurance Administrator

Essential Essentials of Risk Administration & Internal Control Awareness

Advanced Advanced Risk & Assurance: Control Systems, Mitigation Strategies & Assurance Reporting

28 Digital Administration Manager

Essential Essentials of Digital Administration & Workplace Technology

Advanced Advanced Digital Administration: Technology Strategy, Automation & Digital Transformation

29 Business Systems Administrator

Essential Essentials of Business Systems Administration & Application Support

Advanced Advanced Business Systems: Integration, Optimisation & Enterprise Application Management

30 Document Control Administrator

Essential Essentials of Document Control & Version Management

Advanced Advanced Document Control: Information Lifecycle, Audit Readiness & Compliance Systems

31 Data & Reporting Administrator

Essential Essentials of Administrative Data Handling & Report Preparation

Advanced Advanced Data Analysis, Dashboard Reporting & Evidence-Based Decision Support

32 Workflow & Process Automation Administrator

Essential Essentials of Workflow Administration & Process Mapping

Advanced Advanced Workflow Design: Process Automation, Optimisation & Digital Efficiency

33 Knowledge Management Administrator

Essential Essentials of Knowledge Management & Information Sharing

Advanced Advanced Knowledge Management: Organisational Learning Systems & Strategic Knowledge Transfer

34 Public Sector Administrator

Essential Essentials of Public Sector Administration & Government Procedures

Advanced Advanced Public Sector Administration: Policy Implementation, Governance & Public Accountability

35 Local Government Administrator

Essential Essentials of Local Government Administration & Civic Procedures

Advanced Advanced Local Government Practice: Democratic Governance, Service Delivery & Community Accountability

36 NGO / Non-Profit Administrator

Essential Essentials of NGO & Non-Profit Administration & Programme Support

Advanced Advanced NGO Administration: Grant Management, Donor Compliance & Mission-Driven Operations

37 Corporate Services Administrator

Essential Essentials of Corporate Services Administration & Business Support

Advanced Advanced Corporate Services: Cross-Functional Management, Strategy Alignment & Stakeholder Relations

38 Research Administration Officer

Essential Essentials of Research Administration & Grant Support

Advanced Advanced Research Administration: Grant Management, Compliance & Research Governance

39 University Registry Administrator

Essential Essentials of University Registry Administration & Student Records

Advanced Advanced Registry Practice: Academic Governance, Data Integrity & Regulatory Compliance

40 School Business Administrator

Essential Essentials of School Business Administration & Educational Support

Advanced Advanced School Business Management: Financial Stewardship, Compliance & Strategic Planning

41 Quality Assurance Administrator

Essential Essentials of Quality Assurance Administration & Standards Awareness

Advanced Advanced Quality Assurance: Performance Management, Audit Frameworks & Continuous Improvement

42 Audit & Assurance Administrator

Essential Essentials of Audit Support & Administrative Assurance

Advanced Advanced Audit & Assurance: Internal Control Evaluation, Evidence Management & Reporting

43 Health & Safety Administrator

Essential Essentials of Health & Safety Administration & Compliance Awareness

Advanced Advanced Health & Safety Administration: Risk Assessment, Legislation & Safety Governance

44 ESG Administrator

Essential Essentials of ESG Administration & Sustainability Awareness

Advanced Advanced ESG Administration: Reporting Frameworks, Stakeholder Engagement & Strategic Governance

45 Data Protection & Privacy Administrator

Essential Essentials of Data Protection Administration & Privacy Awareness

Advanced Advanced Data Protection: GDPR Compliance, Privacy Impact Assessments & Breach Management

46 ISO & Standards Compliance Administrator

Essential Essentials of ISO Standards Administration & Compliance Support

Advanced Advanced ISO & Standards Compliance: Audit Preparation, Certification Maintenance & Management Systems

47 Contracts Administrator

Essential Essentials of Contracts Administration & Agreement Management

Advanced Advanced Contracts Administration: Negotiation Support, Risk Evaluation & Lifecycle Management

48 Tender & Bids Administrator

Essential Essentials of Tendering & Bid Administration

Advanced Advanced Tender & Bid Management: Proposal Development, Evaluation & Procurement Compliance

49 Sales Support Administrator

Essential Essentials of Sales Support Administration & Commercial Coordination

Advanced Advanced Sales Administration: Pipeline Management, Commercial Analysis & Client Relationship Support

50 Commercial Operations Administrator

Essential Essentials of Commercial Operations & Administrative Support

Advanced Advanced Commercial Operations: Revenue Coordination, Contract Oversight & Strategic Business Support

51 Vendor & Supplier Administrator

Essential Essentials of Vendor & Supplier Administration

Advanced Advanced Vendor Management: Supplier Performance Evaluation, Contract Compliance & Relationship Strategy

52 Events & Conference Administrator

Essential Essentials of Events & Conference Administration

Advanced Advanced Events Management: Strategic Planning, Stakeholder Coordination & Post-Event Evaluation

53 Travel & Logistics Administrator

Essential Essentials of Travel & Logistics Administration

Advanced Advanced Travel & Logistics Management: Cost Optimisation, Policy Development & Global Coordination

54 Accommodation & Scheduling Administrator

Essential Essentials of Accommodation & Resource Scheduling

Advanced Advanced Scheduling Management: Resource Optimisation, Demand Planning & Systems Administration

55 Virtual Executive Assistant

Essential Essentials of Virtual Executive Assistance & Remote Support

Advanced Advanced Virtual EA Practice: Digital Mastery, Remote Leadership Support & Global Coordination

56 Executive Office Administrator

Essential Essentials of Executive Office Administration & Corporate Support

Advanced Advanced Executive Office Management: C-Suite Coordination, Confidentiality & Strategic Administration

57 C-Suite Support Administrator

Essential Essentials of C-Suite Support & Executive-Level Administration

Advanced Advanced C-Suite Practice: Board Interface, Strategic Communication & Senior Leadership Support

58 Confidential Secretary / Administrator

Essential Essentials of Confidential Administration & Sensitive Information Handling

Advanced Advanced Confidential Administration: Security Protocols, Information Governance & Ethical Practice

59 Change Management Administrator

Essential Essentials of Change Management Administration & Transition Support

Advanced Advanced Change Management: Transformation Planning, Stakeholder Engagement & Organisational Resilience

60 AI-Enabled Administrative Professional

Essential Essentials of AI in Administrative Practice & Digital Productivity

Advanced Advanced AI-Enabled Administration: Intelligent Automation, Prompt Engineering & Strategic AI Integration

61 Remote & Hybrid Workplace Administrator

Essential Essentials of Remote & Hybrid Workplace Administration

Advanced Advanced Remote & Hybrid Management: Policy Design, Digital Collaboration & Distributed Team Support

62 Sustainability Administration Officer

Essential Essentials of Sustainability Administration & Green Practices

Advanced Advanced Sustainability Administration: Environmental Strategy, Reporting & Organisational Transformation

63 Business Continuity & Resilience Administrator

Essential Essentials of Business Continuity Administration & Emergency Preparedness

Advanced Advanced Business Continuity: Resilience Planning, Crisis Management & Recovery Strategy

Course Directory

Multi-Level CPD Course Directory

264 course topics delivered at three progressive levels — Employee, Supervisor/Manager, and Senior Manager — totalling 792 courses

264 Course Topics

792 Total Courses

3 Levels per Topic

29 Categories

Employee Level

Supervisor / Manager Level

Senior Manager Level

Core Categories

Communication & Interpersonal Skills

19 topics × 3 levels = 57 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

1 Active Listening

Employee Active Listening for Workplace Effectiveness

Supervisor Active Listening for Team Leaders and Supervisors

Senior Mgr Strategic Listening: Building an Organisation That Hears

2 Assertiveness

Employee Building Personal Assertiveness and Confidence

Supervisor Assertive Leadership for Supervisors and Team Leaders

Senior Mgr Assertive Strategic Communication for Senior Leaders

3 Body Language

Employee Understanding Body Language in the Workplace

Supervisor Reading and Using Body Language as a Manager

Senior Mgr Non-Verbal Communication Strategy for Executive Presence

4 Business Etiquette

Employee Professional Business Etiquette Essentials

Supervisor Business Etiquette for Managers and Team Leaders

Senior Mgr Executive Etiquette and Organisational Reputation

5 Business Writing

Employee Effective Business Writing for Professionals

Supervisor Business Writing Standards for Managers

Senior Mgr Strategic Business Writing and Executive Communication

6 Collaborative Business Writing

Employee Collaborative Writing Skills for Team Members

Supervisor Managing Collaborative Writing Projects

Senior Mgr Establishing Organisational Writing Standards and Governance

7 Communicating Difficult Messages

Employee Delivering Difficult Messages with Confidence

Supervisor Managing Difficult Conversations as a Team Leader

Senior Mgr Strategic Communication in Challenging Organisational Contexts

8 Communication Skills

Employee Effective Communication Skills for Employees

Supervisor Communication Skills for Supervisors and Managers

Senior Mgr Strategic Communication for Senior Leaders

9 Communication Strategies

Employee Workplace Communication Strategies

Supervisor Communication Strategies for Team Effectiveness

Senior Mgr Designing Organisation-Wide Communication Strategies

10 Cross-Cultural Communication

Employee Cross-Cultural Communication Awareness

Supervisor Leading Cross-Cultural Teams Effectively

Senior Mgr Strategic Cross-Cultural Communication and Global Engagement

11 Effective Communication Process

Employee Understanding the Communication Process

Supervisor Optimising Team Communication Processes

Senior Mgr Embedding Effective Communication Across the Organisation

12 Influencing Skills

Employee Personal Influencing Skills at Work

Supervisor Influencing Skills for Managers and Team Leaders

Senior Mgr Strategic Influence and Stakeholder Engagement

13 Interpersonal Skills

Employee Interpersonal Skills for Workplace Success

Supervisor Interpersonal Skills for People Managers

Senior Mgr Advanced Interpersonal Skills for Senior Leadership

14 Listening Skills

Employee Developing Effective Listening Skills

Supervisor Listening Skills for Managers and Supervisors

Senior Mgr Organisational Listening: Engaging Stakeholders at Every Level

15 NLP Introduction

Employee Introduction to NLP for Personal Development

Supervisor Applying NLP Techniques in Team Management

Senior Mgr NLP for Executive Leadership and Organisational Change

16 Persuasion Skills

Employee Persuasion Skills for Workplace Impact

Supervisor Persuasion and Influence for Team Leaders

Senior Mgr Strategic Persuasion for Senior Decision-Makers

17 Public Speaking

Employee Public Speaking Foundations for Professionals

Supervisor Public Speaking for Managers and Team Advocates

Senior Mgr Executive Public Speaking and Thought Leadership

18 Presentation Skills

Employee Presentation Skills for Workplace Professionals

Supervisor Presentation Skills for Managers and Team Leaders

Senior Mgr Executive Presentation and Boardroom Communication

19 Presenting Technical Information

Employee Presenting Technical Information Clearly

Supervisor Managing Technical Presentations Within Teams

Senior Mgr Strategic Presentation of Technical Data to Stakeholders

Leadership & Management

18 topics × 3 levels = 54 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

20 Becoming the Boss

Employee Preparing for Your First Leadership Role

Supervisor Transitioning into a Management Position

Senior Mgr Developing First-Time Leaders Across the Organisation

21 Being a Likeable Boss

Employee Building Positive Working Relationships with Leaders

Supervisor Being an Approachable and Effective Manager

Senior Mgr Cultivating Authentic Leadership Culture

22 Crisis Leadership

Employee Responding Effectively During Organisational Crises

Supervisor Crisis Leadership for Frontline Managers

Senior Mgr Strategic Crisis Leadership and Business Continuity

23 Delegation Skills

Employee Understanding Delegation and Taking Ownership

Supervisor Effective Delegation for Supervisors and Team Leaders

Senior Mgr Strategic Delegation and Empowerment Frameworks

24 Essential Management Skills

Employee Understanding Management Fundamentals

Supervisor Essential Management Skills for New Managers

Senior Mgr Advanced Management Competencies for Senior Leaders

25 Executive Presence

Employee Developing Professional Presence and Impact

Supervisor Building Executive Presence as a Manager

Senior Mgr Executive Presence for C-Suite and Board-Level Leaders

26 Leadership

Employee Foundations of Workplace Leadership

Supervisor Leadership Skills for Supervisors and Team Leaders

Senior Mgr Strategic Leadership for Organisational Excellence

27 Leadership and Influence

Employee Understanding Leadership Styles and Influence

Supervisor Leading with Influence as a Manager

Senior Mgr Strategic Leadership Influence at Board Level

28 Leadership Development for Women

Employee Women in Leadership: Building Your Foundation

Supervisor Women in Management: Leading Teams with Impact

Senior Mgr Senior Women Leaders: Strategic Influence and Advocacy

29 Leading with Empathy

Employee Empathy in the Workplace

Supervisor Leading Teams with Empathy and Compassion

Senior Mgr Embedding Empathetic Leadership into Organisational Culture

30 Leading Through Uncertainty

Employee Navigating Change and Uncertainty at Work

Supervisor Leading Your Team Through Uncertainty

Senior Mgr Strategic Leadership in Uncertain and Volatile Environments

31 Managing Upwards

Employee Managing Upwards: Building Effective Relationships with Your Manager

Supervisor Managing Upwards and Across as a Middle Manager

Senior Mgr Influencing Board-Level and External Stakeholder Relationships

32 Matrix Management

Employee Working Effectively in Matrix Structures

Supervisor Managing in a Matrix Organisation

Senior Mgr Designing and Leading Matrix Management Structures

33 Middle Manager

Employee Preparing for Middle Management Responsibilities

Supervisor Thriving as a Middle Manager

Senior Mgr Developing and Supporting High-Performing Middle Managers

34 Mindful Leadership

Employee Mindfulness for Workplace Focus and Wellbeing

Supervisor Mindful Leadership for Team Managers

Senior Mgr Strategic Mindful Leadership for Organisational Health

35 One Minute Managing

Employee Quick and Effective Task Management Techniques

Supervisor One Minute Management for Busy Team Leaders

Senior Mgr Agile Management Approaches for Senior Leaders

36 Positive Leadership

Employee Adopting a Positive Approach in the Workplace

Supervisor Positive Leadership for Supervisors and Team Leaders

Senior Mgr Building a Positive Leadership Culture Organisation-Wide

37 Global Management

Employee Working in a Global Business Environment

Supervisor Managing Teams Across Borders

Senior Mgr Strategic Global Management and International Operations

Team Development & Collaboration

11 topics × 3 levels = 33 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

38 Building Relationships

Employee Building Professional Relationships at Work

Supervisor Building Strong Team Relationships as a Manager

Senior Mgr Strategic Relationship Building for Organisational Success

39 Building Trust

Employee Building Trust with Colleagues and Clients

Supervisor Building Trust Within and Across Teams

Senior Mgr Trust as a Strategic Asset: Building Organisational Trust

40 Collaboration at Work

Employee Effective Collaboration in the Workplace

Supervisor Fostering Team Collaboration as a Manager

Senior Mgr Strategic Collaboration and Cross-Functional Partnership

41 High Performing Teams

Employee Contributing to a High-Performing Team

Supervisor Building and Leading High-Performing Teams

Senior Mgr Strategic Framework for High-Performance Team Culture

42 High Performance Teams (Remote)

Employee Thriving in Remote and Hybrid Teams

Supervisor Leading High-Performance Remote Teams

Senior Mgr Designing High-Performance Remote Workforce Strategies

43 Leading Effective Teams

Employee Being an Effective Team Member

Supervisor Leading Effective Teams as a Manager

Senior Mgr Organisational Team Effectiveness Strategy

44 Leading Virtual Teams

Employee Working Effectively in Virtual Teams

Supervisor Leading and Managing Virtual Teams

Senior Mgr Strategic Virtual Workforce Management

45 Managing a Team

Employee Understanding Team Dynamics and Your Role

Supervisor Managing a Team: Practical Tools and Techniques

Senior Mgr Strategic Team Architecture and Organisational Design

46 Managing a Virtual Team

Employee Succeeding as a Remote Team Member

Supervisor Managing Virtual Teams Effectively

Senior Mgr Virtual Team Strategy and Digital Workplace Governance

47 Psychological Safety

Employee Understanding Psychological Safety at Work

Supervisor Creating Psychological Safety in Your Team

Senior Mgr Embedding Psychological Safety into Organisational Culture

48 Engaging Teams with Data

Employee Understanding and Using Team Data

Supervisor Engaging Your Team with Data-Driven Insights

Senior Mgr Data-Driven Team Performance Strategy

Coaching, Mentoring & Feedback

13 topics × 3 levels = 39 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

49 Coaching and Mentoring

Employee Introduction to Coaching and Mentoring Principles

Supervisor Coaching and Mentoring Skills for Managers

Senior Mgr Strategic Coaching and Mentoring Programmes

50 Coaching at Work

Employee Being Coached: Making the Most of Coaching

Supervisor Coaching at Work for Team Leaders

Senior Mgr Building a Coaching Culture Organisation-Wide

51 Coaching Essentials

Employee Coaching Essentials for Personal Growth

Supervisor Coaching Essentials for People Managers

Senior Mgr Advanced Coaching for Senior Leaders

52 Coaching for Success

Employee Coaching Principles for Individual Success

Supervisor Coaching for Team Success

Senior Mgr Coaching for Organisational Transformation

53 Coaching Fundamentals

Employee Understanding Coaching Fundamentals

Supervisor Applying Coaching Fundamentals in Management

Senior Mgr Coaching Fundamentals for Executive Development

54 Coaching Salespeople

Employee Receiving Sales Coaching Effectively

Supervisor Coaching Salespeople for Better Results

Senior Mgr Strategic Sales Coaching and Revenue Development

55 Coaching Skills for Managers

Employee Preparing for a Coaching Role

Supervisor Coaching Skills for Supervisors and Managers

Senior Mgr Executive Coaching Skills for Senior Leadership

56 Coaching with NLP

Employee Understanding NLP in a Coaching Context

Supervisor NLP Coaching Techniques for Managers

Senior Mgr NLP-Based Coaching Strategy for Organisational Development

57 GROW Model

Employee Using the GROW Model for Self-Development

Supervisor Applying the GROW Model in Team Coaching

Senior Mgr Integrating the GROW Model into Leadership Development

58 Delivering Constructive Criticism

Employee Receiving and Acting on Constructive Feedback

Supervisor Delivering Constructive Criticism as a Manager

Senior Mgr Creating a Constructive Feedback Culture

59 Giving and Receiving Feedback

Employee Giving and Receiving Feedback Professionally

Supervisor Feedback Skills for Supervisors and Team Leaders

Senior Mgr Strategic Feedback Frameworks for Organisational Learning

60 Mentoring

Employee Being an Effective Mentee

Supervisor Mentoring Skills for Managers and Team Leaders

Senior Mgr Designing and Leading Organisational Mentoring Programmes

61 Mentor Training

Employee Preparing to Become a Workplace Mentor

Supervisor Mentor Training for Experienced Managers

Senior Mgr Strategic Mentoring Programme Design and Governance

Conflict Management & Negotiation

12 topics × 3 levels = 36 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

62 Anger Management

Employee Managing Anger and Emotions at Work

Supervisor Supporting Anger Management Within Teams

Senior Mgr Organisational Approaches to Emotional Wellbeing and Conflict

63 Breaking a Deadlock

Employee Breaking Deadlocks in Workplace Discussions

Supervisor Resolving Deadlocks as a Team Leader

Senior Mgr Strategic Deadlock Resolution and Consensus Building

64 Bullying and Harassment

Employee Recognising and Responding to Bullying and Harassment

Supervisor Managing Bullying and Harassment as a Team Leader

Senior Mgr Strategic Anti-Bullying and Harassment Policy and Culture

65 Conflict Handling

Employee Handling Conflict in the Workplace

Supervisor Conflict Handling Skills for Supervisors

Senior Mgr Strategic Conflict Management and Organisational Mediation

66 Conflict Resolution

Employee Conflict Resolution Skills for Employees

Supervisor Conflict Resolution for Managers and Team Leaders

Senior Mgr Organisational Conflict Resolution Strategy and Policy

67 Dealing with Challenging People

Employee Dealing with Challenging People at Work

Supervisor Managing Challenging Behaviours in Your Team

Senior Mgr Strategic Approaches to Difficult Stakeholder Relationships

68 Dealing with Conflict

Employee Practical Skills for Dealing with Conflict

Supervisor Managing Team Conflict Effectively

Senior Mgr Conflict Transformation for Senior Leaders

69 Informal Resolution

Employee Using Informal Resolution to Address Workplace Issues

Supervisor Facilitating Informal Resolution as a Manager

Senior Mgr Embedding Informal Resolution into Organisational Practice

70 Managing Difficult Behaviours

Employee Understanding and Responding to Difficult Behaviours

Supervisor Managing Difficult Behaviours in Your Team

Senior Mgr Organisational Strategy for Behavioural Standards

71 Negotiation Skills

Employee Negotiation Skills for Everyday Work

Supervisor Negotiation Skills for Supervisors and Managers

Senior Mgr Strategic Negotiation for Senior Leaders and Executives

72 Negotiating in the Workplace

Employee Effective Negotiation Techniques at Work

Supervisor Negotiating as a Manager: Stakeholders and Teams

Senior Mgr High-Stakes Negotiation Strategy for Senior Management

73 Negotiation Process

Employee Understanding the Negotiation Process

Supervisor Leading Negotiations as a Team Manager

Senior Mgr Designing Negotiation Frameworks for Complex Deals

Customer Service & Sales

20 topics × 3 levels = 60 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

74 Account Management

Employee Account Management Fundamentals

Supervisor Managing Account Teams and Client Portfolios

Senior Mgr Strategic Account Management and Client Partnership

75 Achieving Sales on the Telephone

Employee Telephone Sales Skills for Professionals

Supervisor Coaching Telephone Sales Performance

Senior Mgr Strategic Telephone Sales Channel Management

76 Asking for Business

Employee Asking for Business with Confidence

Supervisor Coaching Teams to Ask for Business Effectively

Senior Mgr Strategic Business Development and Revenue Growth

77 Call/Contact Center Training

Employee Call Centre Skills and Best Practice

Supervisor Supervising and Leading Call Centre Teams

Senior Mgr Strategic Call Centre Operations and Performance Management

78 Closing a Sale

Employee Closing Techniques for Sales Professionals

Supervisor Coaching Teams on Closing Sales Successfully

Senior Mgr Strategic Sales Closure and Revenue Optimisation

79 Complaint Handling

Employee Handling Customer Complaints Professionally

Supervisor Managing Complaint Resolution Processes

Senior Mgr Strategic Complaints Management and Service Recovery

80 Customer Care on the Telephone

Employee Delivering Excellent Customer Care by Phone

Supervisor Supervising Telephone Customer Care Standards

Senior Mgr Telephone Customer Care Strategy and Quality Assurance

81 Customer Excellence

Employee Delivering Customer Excellence at Every Touchpoint

Supervisor Leading Customer Excellence in Your Team

Senior Mgr Strategic Customer Excellence and Experience Design

82 Customer Service

Employee Customer Service Essentials for Frontline Staff

Supervisor Managing Customer Service Teams

Senior Mgr Customer Service Strategy and Organisational Reputation

83 Customer Support

Employee Customer Support Skills and Techniques

Supervisor Leading Customer Support Operations

Senior Mgr Strategic Customer Support and Service Innovation

84 Dealing with Phone Rage

Employee Handling Angry Callers Professionally

Supervisor Supporting Teams Dealing with Difficult Calls

Senior Mgr Organisational Resilience for Customer-Facing Operations

85 Effective Customer Care

Employee Effective Customer Care for All Employees

Supervisor Leading Effective Customer Care Teams

Senior Mgr Strategic Customer Care Programme Design

86 Effective Sales Planning

Employee Personal Sales Planning and Target Achievement

Supervisor Sales Planning for Team Leaders and Managers

Senior Mgr Strategic Sales Planning and Forecasting

87 Generating Sales

Employee Generating Sales Through Proactive Engagement

Supervisor Leading Sales Generation Across Your Team

Senior Mgr Strategic Sales Generation and Market Development

88 Handling a Difficult Customer

Employee Handling Difficult Customer Situations

Supervisor Supporting Teams with Difficult Customer Interactions

Senior Mgr Organisational Strategy for Complex Customer Relationships

89 In Person Sales

Employee In-Person Sales Skills and Techniques

Supervisor Coaching In-Person Sales Teams

Senior Mgr Strategic Face-to-Face Sales Channel Management

90 Motivating Your Sales Team

Employee Self-Motivation in a Sales Role

Supervisor Motivating and Energising Your Sales Team

Senior Mgr Strategic Sales Team Motivation and Performance Culture

91 Overcoming Sales Objections

Employee Overcoming Sales Objections with Confidence

Supervisor Coaching Teams to Overcome Sales Objections

Senior Mgr Strategic Objection Handling and Value Proposition Design

92 Practical Sales Skills

Employee Practical Sales Skills for Frontline Staff

Supervisor Developing Practical Sales Skills in Your Team

Senior Mgr Organisational Sales Capability Development

93 Prospecting and Lead Generation

Employee Prospecting and Lead Generation Techniques

Supervisor Managing Prospecting and Lead Generation Teams

Senior Mgr Strategic Lead Generation and Pipeline Management

Performance Management & Appraisal

9 topics × 3 levels = 27 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

94 Conducting Annual Employee Reviews

Employee Preparing for Your Annual Review

Supervisor Conducting Effective Annual Employee Reviews

Senior Mgr Designing Organisational Review and Appraisal Systems

95 Employee Engagement

Employee Taking Ownership of Your Engagement at Work

Supervisor Driving Employee Engagement in Your Team

Senior Mgr Strategic Employee Engagement and Retention Programmes

96 Employee Motivation

Employee Self-Motivation and Workplace Drive

Supervisor Motivating Employees as a Team Leader

Senior Mgr Organisational Motivation Strategy and Culture

97 Get Ready for your Appraisal

Employee Preparing Effectively for Your Appraisal

Supervisor Conducting Meaningful Appraisals as a Manager

Senior Mgr Strategic Appraisal Frameworks and Talent Reviews

98 Key Performance Indicators

Employee Understanding and Working with KPIs

Supervisor Setting and Managing KPIs for Your Team

Senior Mgr Strategic KPI Design and Organisational Performance

99 Managing Performance

Employee Understanding Performance Expectations

Supervisor Managing Performance: Tools and Techniques

Senior Mgr Strategic Performance Management Systems

100 Performance Management

Employee Performance Management Essentials for Employees

Supervisor Performance Management for Supervisors and Managers

Senior Mgr Strategic Performance Management and Talent Optimisation

101 Performance Review

Employee Making the Most of Your Performance Review

Supervisor Delivering Effective Performance Reviews

Senior Mgr Performance Review Strategy and Organisational Alignment

102 Measuring Results From Training

Employee Demonstrating the Impact of Your Training

Supervisor Measuring Training Effectiveness in Your Team

Senior Mgr Strategic Training Evaluation and ROI Measurement

Change Management & Innovation

11 topics × 3 levels = 33 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

103 Adaptability at Work

Employee Developing Adaptability in the Workplace

Supervisor Fostering Adaptability Within Your Team

Senior Mgr Building Organisational Adaptability and Agility

104 Agile

Employee Introduction to Agile Working Practices

Supervisor Implementing Agile in Team Operations

Senior Mgr Strategic Agile Transformation and Governance

105 Appreciative Inquiry

Employee Understanding Appreciative Inquiry in the Workplace

Supervisor Applying Appreciative Inquiry as a Team Leader

Senior Mgr Strategic Appreciative Inquiry for Organisational Development

106 Change Management

Employee Navigating Change in the Workplace

Supervisor Leading Change as a Team Manager

Senior Mgr Strategic Change Management and Transformation

107 Creative Problem Solving

Employee Creative Problem Solving for Everyday Challenges

Supervisor Facilitating Creative Problem Solving in Teams

Senior Mgr Strategic Creative Problem Solving for Organisational Innovation

108 Creative Thinking

Employee Developing Creative Thinking Skills

Supervisor Encouraging Creative Thinking in Your Team

Senior Mgr Strategic Innovation Through Creative Thinking

109 Creativity: Thinking Outside the Box

Employee Unlocking Your Creative Potential at Work

Supervisor Fostering Creativity and Innovation in Your Team

Senior Mgr Building an Organisational Culture of Innovation

110 Developing Creativity

Employee Developing Personal Creativity at Work

Supervisor Developing Creativity Across Your Team

Senior Mgr Strategic Creativity Development for Organisational Growth

111 Growth Mindset

Employee Developing a Growth Mindset for Success

Supervisor Fostering Growth Mindset in Your Team

Senior Mgr Embedding Growth Mindset into Organisational Culture

112 Planning for Change

Employee Preparing Yourself for Organisational Change

Supervisor Planning and Communicating Change to Your Team

Senior Mgr Strategic Change Planning and Organisational Readiness

113 Gap Analysis

Employee Understanding Gap Analysis in Your Role

Supervisor Conducting Gap Analysis for Team Improvement

Senior Mgr Strategic Gap Analysis for Organisational Development

Project Management & Planning

10 topics × 3 levels = 30 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

114 Decision Making

Employee Effective Decision Making at Work

Supervisor Decision Making for Managers and Team Leaders

Senior Mgr Strategic Decision Making for Senior Leaders

115 Managing Projects

Employee Project Participation and Task Management

Supervisor Managing Projects as a Team Leader

Senior Mgr Strategic Project Portfolio Management

116 Planning and Organising

Employee Planning and Organising Your Workload

Supervisor Planning and Organising Team Activities

Senior Mgr Strategic Planning and Resource Allocation

117 Prioritising and Planning

Employee Prioritising Tasks and Planning Your Day

Supervisor Prioritising and Planning for Team Success

Senior Mgr Strategic Prioritisation and Organisational Planning

118 Problem Solving

Employee Problem Solving Skills for Employees

Supervisor Problem Solving for Managers and Team Leaders

Senior Mgr Strategic Problem Solving for Complex Organisational Challenges

119 Project Management

Employee Project Management Fundamentals for Team Members

Supervisor Project Management for Supervisors and Team Leaders

Senior Mgr Strategic Project Management and Programme Governance

120 Project Management Essentials

Employee Essential Project Skills for Contributors

Supervisor Project Management Essentials for New Managers

Senior Mgr Advanced Project Management Strategy and Delivery

121 Proposal Writing

Employee Proposal Writing Skills for Professionals

Supervisor Managing and Reviewing Team Proposals

Senior Mgr Strategic Proposal Development and Bid Management

122 Critical Thinking

Employee Critical Thinking for Better Decision Making

Supervisor Critical Thinking for Effective Team Leadership

Senior Mgr Strategic Critical Thinking for Senior Management

123 Commercial Thinking

Employee Developing Commercial Awareness

Supervisor Commercial Thinking for Team Managers

Senior Mgr Strategic Commercial Thinking and Business Acumen

Personal Development & Effectiveness

14 topics × 3 levels = 42 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

124 Attention Management

Employee Attention Management for Workplace Productivity

Supervisor Attention Management for Busy Managers

Senior Mgr Organisational Attention Management and Focus Culture

125 Building Better Work Habits

Employee Building Better Work Habits for Success

Supervisor Helping Your Team Build Better Work Habits

Senior Mgr Organisational Work Habits and Productivity Strategy

126 Building Confidence

Employee Building Confidence and Assertiveness at Work

Supervisor Confidence Building for Team Leaders and Managers

Senior Mgr Developing Confident Leaders Across the Organisation

127 Developing Emotional Intelligence

Employee Developing Your Emotional Intelligence

Supervisor Emotional Intelligence for People Managers

Senior Mgr Strategic Emotional Intelligence for Organisational Leadership

128 Developing Resilience

Employee Developing Personal Resilience at Work

Supervisor Building Resilience in Your Team

Senior Mgr Organisational Resilience Strategy and Wellbeing

129 Goal Setting

Employee Goal Setting and Getting Things Done

Supervisor Setting Goals and Driving Team Achievement

Senior Mgr Strategic Goal Setting and Organisational Alignment

130 Improving Mindfulness

Employee Mindfulness for Workplace Wellbeing

Supervisor Mindfulness Practices for Managers

Senior Mgr Embedding Mindfulness into Organisational Wellbeing

131 Improving Self-Awareness

Employee Improving Self-Awareness for Professional Growth

Supervisor Self-Awareness for Effective Team Leadership

Senior Mgr Strategic Self-Awareness and Executive Reflection

132 Motivation

Employee Self-Motivation for Workplace Success

Supervisor Motivating and Inspiring Your Team

Senior Mgr Organisational Motivation Strategy and Employee Engagement

133 Organizational Skills

Employee Organisational Skills for Workplace Efficiency

Supervisor Organisational Skills for Effective Team Management

Senior Mgr Strategic Organisational Effectiveness and Process Design

134 Personal Branding

Employee Building Your Personal Brand at Work

Supervisor Personal Branding for Managers and Leaders

Senior Mgr Executive Personal Branding and Thought Leadership

135 Personal Productivity

Employee Personal Productivity Techniques for Professionals

Supervisor Driving Productivity Across Your Team

Senior Mgr Strategic Productivity and Operational Excellence

136 Entrepreneurship

Employee Entrepreneurial Thinking in the Workplace

Supervisor Fostering Entrepreneurial Spirit in Your Team

Senior Mgr Strategic Intrapreneurship and Business Innovation

137 Life Coaching Essentials

Employee Life Coaching Principles for Personal Growth

Supervisor Applying Life Coaching Skills as a Manager

Senior Mgr Life Coaching Approaches for Executive Development

Time Management & Productivity

6 topics × 3 levels = 18 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

138 Email Management

Employee Email Management for Workplace Productivity

Supervisor Email Management Strategies for Busy Managers

Senior Mgr Organisational Email Policy and Digital Communication Strategy

139 Managing Time

Employee Time Management Skills for Employees

Supervisor Time Management for Managers and Team Leaders

Senior Mgr Strategic Time Management and Organisational Efficiency

140 Meeting Management

Employee Participating Effectively in Meetings

Supervisor Leading Productive Meetings

Senior Mgr Strategic Meeting Culture and Governance

141 Efficient Meetings

Employee Contributing to Efficient Meetings

Supervisor Running Efficient and Focused Meetings

Senior Mgr Designing Efficient Meeting Frameworks Organisation-Wide

142 Leading Meetings

Employee Preparing for and Contributing to Meetings

Supervisor Leading Effective and Engaging Meetings

Senior Mgr Strategic Meeting Leadership for Senior Management

143 Minute Taking

Employee Minute Taking: Accurate and Professional Records

Supervisor Reviewing and Improving Meeting Documentation

Senior Mgr Governance-Level Minute Taking and Board Documentation

Human Resources & People Management

15 topics × 3 levels = 45 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

144 Absence Management

Employee Understanding Absence Policies and Your Responsibilities

Supervisor Absence Management for Supervisors and Team Leaders

Senior Mgr Strategic Absence Management and Workforce Planning

145 Conducting Redundancy Meetings

Employee Understanding Redundancy Processes and Your Rights

Supervisor Conducting Redundancy Meetings as a Manager

Senior Mgr Strategic Redundancy Planning and Organisational Restructuring

146 Dealing with Redundancy

Employee Coping with Redundancy and Career Transition

Supervisor Supporting Your Team Through Redundancy

Senior Mgr Strategic Workforce Restructuring and Transition Management

147 Discipline in the Workplace

Employee Understanding Workplace Discipline Procedures

Supervisor Managing Discipline in the Workplace

Senior Mgr Disciplinary Policy Design and Organisational Governance

148 Employee Onboarding

Employee Making the Most of Your Onboarding Experience

Supervisor Managing Effective Employee Onboarding

Senior Mgr Strategic Onboarding Programme Design and Retention

149 Employee Recruitment

Employee Understanding the Recruitment Process

Supervisor Recruitment Skills for Hiring Managers

Senior Mgr Strategic Recruitment and Talent Acquisition

150 Employee Termination Processes

Employee Understanding Termination Rights and Processes

Supervisor Managing Employee Terminations Professionally

Senior Mgr Strategic Termination Policy and Legal Compliance

151 Hiring Strategies

Employee Preparing for the Hiring Process

Supervisor Effective Hiring Strategies for Team Managers

Senior Mgr Strategic Hiring and Workforce Planning

152 Human Resource Management

Employee Understanding HR in Your Organisation

Supervisor HR Fundamentals for Line Managers

Senior Mgr Strategic Human Resource Management and People Strategy

153 Interview Skills

Employee Interview Skills for Job Candidates

Supervisor Interviewing Skills for Hiring Managers

Senior Mgr Strategic Interviewing and Assessment Design

154 Managing Generations

Employee Working Effectively Across Generations

Supervisor Managing Multi-Generational Teams

Senior Mgr Strategic Generational Workforce Planning

155 Generation Gaps

Employee Bridging Generation Gaps at Work

Supervisor Managing Generation Gaps in Your Team

Senior Mgr Strategic Intergenerational Workforce Integration

156 Induction Training Design

Employee Contributing to Effective Induction Programmes

Supervisor Designing Induction Training for New Team Members

Senior Mgr Strategic Induction Programme Design and Evaluation

157 Millennial Onboarding

Employee Modern Onboarding for New Employees

Supervisor Onboarding Strategies for Younger Workforces

Senior Mgr Strategic Multigenerational Onboarding Frameworks

158 Job Search Skills

Employee Job Search Skills and Career Development

Supervisor Supporting Career Development in Your Team

Senior Mgr Organisational Career Development and Succession Strategy

Health, Safety & Wellbeing

11 topics × 3 levels = 33 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

159 Accident Investigation

Employee Workplace Accident Awareness and Reporting

Supervisor Accident Investigation for Supervisors and Managers

Senior Mgr Strategic Accident Investigation and Safety Governance

160 Anxiety at Work

Employee Managing Anxiety and Stress at Work

Supervisor Supporting Team Members with Workplace Anxiety

Senior Mgr Organisational Mental Health Strategy and Anxiety Reduction

161 Basic Health and Safety

Employee Basic Health and Safety Awareness

Supervisor Health and Safety Responsibilities for Team Leaders

Senior Mgr Strategic Health and Safety Governance and Compliance

162 Fire Awareness

Employee Fire Awareness for All Employees

Supervisor Fire Safety Management for Team Leaders

Senior Mgr Fire Safety Strategy and Organisational Compliance

163 Health and Safety

Employee Health and Safety Essentials for Employees

Supervisor Health and Safety Management for Supervisors

Senior Mgr Strategic Health and Safety Leadership

164 Health and Wellness at Work

Employee Health and Wellness in the Workplace

Supervisor Promoting Health and Wellness in Your Team

Senior Mgr Strategic Workplace Wellness Programme Design

165 Managing Workplace Anxiety

Employee Coping with Workplace Anxiety

Supervisor Managing Anxiety and Wellbeing in Your Team

Senior Mgr Organisational Anxiety Reduction and Wellbeing Strategy

166 Manual Handling

Employee Manual Handling Safety for Employees

Supervisor Manual Handling Compliance for Team Supervisors

Senior Mgr Manual Handling Policy and Risk Management Strategy

167 Menopause at Work

Employee Understanding Menopause in the Workplace

Supervisor Supporting Menopause in the Workplace as a Manager

Senior Mgr Menopause Policy and Inclusive Workplace Strategy

168 Office Health and Safety

Employee Office Health and Safety Best Practice

Supervisor Managing Office Health and Safety

Senior Mgr Strategic Office Safety and Ergonomics Policy

169 Pallet Truck Training

Employee Pallet Truck Operation and Safety

Supervisor Supervising Pallet Truck Operations

Senior Mgr Warehouse Equipment Safety Strategy and Compliance

Diversity, Equity, Inclusion & Compliance

14 topics × 3 levels = 42 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

170 Anti-Money Laundering

Employee Anti-Money Laundering Awareness

Supervisor AML Compliance for Team Supervisors

Senior Mgr Strategic AML Policy and Regulatory Compliance

171 Bribery Act 2010

Employee Bribery Act 2010 Awareness for Employees

Supervisor Bribery Act Compliance for Managers

Senior Mgr Strategic Anti-Bribery Governance and Policy

172 Business Ethics

Employee Business Ethics for All Employees

Supervisor Ethical Leadership for Managers

Senior Mgr Strategic Business Ethics and Organisational Integrity

173 Civility in the Workplace

Employee Civility and Respect in the Workplace

Supervisor Fostering Civility Within Your Team

Senior Mgr Building a Culture of Civility and Professional Respect

174 Culture, Race, Religion

Employee Cultural Awareness and Sensitivity at Work

Supervisor Managing Cultural Diversity in Your Team

Senior Mgr Strategic Cultural Diversity and Inclusion Policy

175 Developing Corporate Behavior

Employee Understanding and Demonstrating Corporate Behaviour

Supervisor Developing Corporate Behaviour Standards in Teams

Senior Mgr Strategic Corporate Behaviour and Values Framework

176 Digital Citizenship

Employee Digital Citizenship and Online Professionalism

Supervisor Promoting Digital Citizenship in Your Team

Senior Mgr Strategic Digital Citizenship and Online Governance

177 Diversity

Employee Understanding Diversity in the Workplace

Supervisor Managing Diversity in Your Team

Senior Mgr Strategic Diversity Leadership and Inclusive Culture

178 Diversity, Equity and Inclusion

Employee DEI Awareness for All Employees

Supervisor DEI Leadership for Managers and Team Leaders

Senior Mgr Strategic DEI Programme Design and Organisational Transformation

179 Equality Act 2010

Employee Equality Act 2010: Your Rights and Responsibilities

Supervisor Equality Act Compliance for Line Managers

Senior Mgr Strategic Equality and Legal Compliance Governance

180 Equality to Equity

Employee Understanding the Journey from Equality to Equity

Supervisor Leading Equitable Practices in Your Team

Senior Mgr Strategic Equity Frameworks and Organisational Policy

181 GDPR - Data Protection

Employee GDPR and Data Protection Essentials

Supervisor GDPR Compliance for Team Managers

Senior Mgr Strategic Data Protection Governance and GDPR Leadership

182 Managing Workplace Harassment

Employee Recognising and Preventing Workplace Harassment

Supervisor Addressing Workplace Harassment as a Manager

Senior Mgr Strategic Harassment Prevention and Policy Governance

183 Neurodiversity at Work

Employee Understanding Neurodiversity in the Workplace

Supervisor Supporting Neurodiverse Team Members

Senior Mgr Neurodiversity Strategy and Inclusive Organisational Design

Marketing, Networking & Business Development

11 topics × 3 levels = 33 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

184 Business Acumen

Employee Developing Business Acumen at Work

Supervisor Business Acumen for Team Managers

Senior Mgr Strategic Business Acumen for Executive Leadership

185 Business Networking

Employee Business Networking Skills for Professionals

Supervisor Networking Strategies for Managers

Senior Mgr Strategic Networking for Business Growth and Partnerships

186 Business Storytelling

Employee Business Storytelling for Workplace Impact

Supervisor Storytelling Techniques for Team Leaders

Senior Mgr Strategic Storytelling for Brand and Organisational Narrative

187 Business Succession Planning

Employee Understanding Succession Planning in Your Organisation

Supervisor Succession Planning for Team Managers

Senior Mgr Strategic Succession Planning and Leadership Pipeline

188 Internet Marketing Fundamentals

Employee Internet Marketing Fundamentals

Supervisor Managing Digital Marketing in Your Team

Senior Mgr Strategic Digital Marketing and Online Growth

189 Marketing Basics

Employee Marketing Basics for All Professionals

Supervisor Marketing Management for Team Leaders

Senior Mgr Strategic Marketing Planning and Brand Leadership

190 Marketing Essentials

Employee Marketing Essentials for Business Professionals

Supervisor Marketing Essentials for Managers

Senior Mgr Strategic Marketing for Organisational Growth

191 Media and Public Relations

Employee Media and PR Awareness for Employees

Supervisor Managing Media and PR Activities

Senior Mgr Strategic Media Relations and Corporate Communications

192 Multi-Level Marketing

Employee Understanding Multi-Level Marketing Principles

Supervisor Managing Multi-Level Marketing Teams

Senior Mgr Strategic MLM Governance and Compliance

193 Networking Outside the Company

Employee Building Your External Professional Network

Supervisor Leveraging External Networks for Team Benefit

Senior Mgr Strategic External Networking and Partnership Development

194 Networking Within the Company

Employee Building Your Internal Professional Network

Supervisor Cross-Functional Networking for Managers

Senior Mgr Strategic Internal Networking and Collaboration Architecture

Finance & Business Operations

9 topics × 3 levels = 27 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

195 Budgets and Financial Reports

Employee Understanding Budgets and Financial Reports

Supervisor Managing Budgets and Financial Reports for Teams

Senior Mgr Strategic Financial Planning and Reporting Governance

196 Commerciality - Business Planning

Employee Business Planning Basics for Employees

Supervisor Business Planning for Departmental Managers

Senior Mgr Strategic Business Planning and Commercial Strategy

197 Contract Management

Employee Understanding Contract Management Essentials

Supervisor Managing Contracts for Your Department

Senior Mgr Strategic Contract Management and Procurement Governance

198 Finance for Non-Financial Managers

Employee Financial Literacy for Non-Finance Professionals

Supervisor Finance for Non-Financial Managers

Senior Mgr Strategic Finance for Executive Decision-Making

199 Lean Six Sigma

Employee Introduction to Lean Six Sigma Principles

Supervisor Applying Lean Six Sigma in Team Operations

Senior Mgr Strategic Lean Six Sigma and Process Excellence

200 Managing Risk

Employee Understanding Risk in Your Role

Supervisor Managing Risk as a Team Leader

Senior Mgr Enterprise Risk Management and Strategic Governance

201 Practical Bookkeeping

Employee Practical Bookkeeping for Administrators

Supervisor Supervising Bookkeeping and Financial Records

Senior Mgr Strategic Financial Control and Bookkeeping Governance

202 Quality Management

Employee Quality Management Awareness for Employees

Supervisor Quality Management for Team Supervisors

Senior Mgr Strategic Quality Management and Continuous Improvement

203 Managing Personal Finances

Employee Managing Your Personal Finances

Supervisor Supporting Financial Wellbeing in Your Team

Senior Mgr Organisational Financial Wellbeing Programmes

Administrative & Office Skills

6 topics × 3 levels = 18 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

204 Administrative Office Procedures

Employee Administrative Office Procedures for Professionals

Supervisor Supervising Administrative Operations

Senior Mgr Strategic Administrative Systems and Office Governance

205 Administrative Support

Employee Providing Effective Administrative Support

Supervisor Managing Administrative Support Teams

Senior Mgr Strategic Administrative Excellence and Service Design

206 Archiving and Records Management

Employee Archiving and Records Management Essentials

Supervisor Managing Records and Archiving Systems

Senior Mgr Strategic Records Management and Information Governance

207 Cyber Security

Employee Cyber Security Awareness for Employees

Supervisor Cyber Security Management for Team Leaders

Senior Mgr Strategic Cyber Security Policy and Governance

208 Executive and Personal Assistants

Employee Excelling as an Executive or Personal Assistant

Supervisor Managing PA and EA Teams Effectively

Senior Mgr Strategic Executive Support and Office of the CEO

209 Knowledge Management

Employee Contributing to Organisational Knowledge

Supervisor Knowledge Management for Team Leaders

Senior Mgr Strategic Knowledge Management and Intellectual Capital

Event Management & Facilitation

6 topics × 3 levels = 18 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

210 Event Management

Employee Event Management Skills for Organisers

Supervisor Supervising Events and Event Teams

Senior Mgr Strategic Event Management and Corporate Hospitality

211 Event Planning

Employee Event Planning Essentials

Supervisor Event Planning for Departmental Managers

Senior Mgr Strategic Event Planning and Stakeholder Engagement

212 Facilitation Skills

Employee Facilitation Skills for Team Contributions

Supervisor Facilitation Skills for Managers and Workshop Leaders

Senior Mgr Strategic Facilitation for Organisational Development

213 Leading Focus Groups

Employee Participating Effectively in Focus Groups

Supervisor Leading Focus Groups for Team Insights

Senior Mgr Strategic Focus Group Design for Organisational Research

214 Developing a Lunch and Learn

Employee Delivering Engaging Lunch and Learn Sessions

Supervisor Organising Lunch and Learn Programmes for Teams

Senior Mgr Strategic Informal Learning Programme Design

215 Instructional Design

Employee Introduction to Instructional Design Principles

Supervisor Instructional Design for Team Training Programmes

Senior Mgr Strategic Instructional Design and L&D Architecture

Training & Learning Development

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

216 Adult Learning - Mental Skills

Employee Understanding How Adults Learn: Mental Skills

Supervisor Applying Adult Learning Principles in Team Training

Senior Mgr Strategic Adult Learning Design and Organisational Development

217 Adult Learning - Physical Skills

Employee Understanding How Adults Learn: Physical Skills

Supervisor Training Physical Skills Using Adult Learning Principles

Senior Mgr Strategic Physical Skills Training Programme Design

218 mLearning Essentials

Employee Mobile Learning Essentials for Employees

Supervisor Implementing Mobile Learning in Your Team

Senior Mgr Strategic Mobile Learning and Digital L&D Transformation

219 Information Security Casebook

Employee Information Security Awareness Through Case Studies

Supervisor Managing Information Security in Your Team

Senior Mgr Strategic Information Security Governance

Technology & Digital Skills

1 topics × 3 levels = 3 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

220 Artificial Intelligence and Automation

Employee AI and Automation Awareness for All Employees

Supervisor Leading AI and Automation Adoption in Your Team

Senior Mgr Strategic AI and Automation for Organisational Transformation

Workplace Environment & Sustainability

5 topics × 3 levels = 15 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

221 Environmental Awareness

Employee Environmental Awareness in the Workplace

Supervisor Leading Environmental Responsibility in Your Team

Senior Mgr Strategic Environmental Sustainability and ESG Governance

222 Greener Working

Employee Greener Working Practices for Employees

Supervisor Promoting Greener Working in Your Team

Senior Mgr Strategic Sustainability and Green Workplace Policy

223 Food Information Regulations

Employee Food Information Regulations Awareness

Supervisor Managing Food Information Compliance in Your Team

Senior Mgr Strategic Food Safety and Regulatory Compliance

224 Managing Workplace Culture

Employee Contributing to a Positive Workplace Culture

Supervisor Shaping and Managing Team Culture

Senior Mgr Strategic Workplace Culture Design and Transformation

225 Office Politics

Employee Navigating Office Politics Professionally

Supervisor Managing Office Politics as a Team Leader

Senior Mgr Strategic Organisational Politics and Influence Management

Additional High-Demand Categories NEW

Strategic Management & Governance NEW

7 topics × 3 levels = 21 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

226 Strategic Planning

Employee Understanding Organisational Strategy

Supervisor Contributing to Strategic Planning as a Manager

Senior Mgr Strategic Planning and Execution for Senior Leaders

227 Corporate Governance

Employee Corporate Governance Awareness for Employees

Supervisor Governance Responsibilities for Middle Managers

Senior Mgr Strategic Corporate Governance and Board Effectiveness

228 Business Continuity Planning

Employee Business Continuity Awareness for All Staff

Supervisor Business Continuity Planning for Team Managers

Senior Mgr Strategic Business Continuity and Disaster Recovery

229 Stakeholder Management

Employee Working Effectively with Stakeholders

Supervisor Stakeholder Management for Project Managers

Senior Mgr Strategic Stakeholder Engagement and Relationship Management

230 Policy Development

Employee Understanding Organisational Policies

Supervisor Contributing to Policy Development as a Manager

Senior Mgr Strategic Policy Design, Review, and Governance

231 Organisational Design

Employee Understanding Organisational Structures

Supervisor Team Design and Operational Efficiency

Senior Mgr Strategic Organisational Design and Workforce Architecture

232 Competitive Intelligence

Employee Market Awareness and Competitive Understanding

Supervisor Competitive Analysis for Departmental Planning

Senior Mgr Strategic Competitive Intelligence and Market Positioning

Digital Transformation & Technology NEW

7 topics × 3 levels = 21 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

233 Digital Transformation

Employee Embracing Digital Transformation at Work

Supervisor Leading Digital Change in Your Team

Senior Mgr Strategic Digital Transformation and Innovation

234 Data Analytics for Business

Employee Introduction to Data Analytics for Professionals

Supervisor Data-Driven Decision Making for Managers

Senior Mgr Strategic Data Analytics and Business Intelligence

235 Cloud Computing Essentials

Employee Cloud Computing Awareness for Non-Technical Staff

Supervisor Managing Cloud-Based Team Operations

Senior Mgr Strategic Cloud Adoption and Digital Infrastructure

236 AI Ethics and Responsible Use

Employee Responsible Use of AI Tools at Work

Supervisor Managing AI Integration in Team Workflows

Senior Mgr Strategic AI Ethics, Policy, and Governance

237 Robotic Process Automation (RPA)

Employee Understanding RPA in Your Daily Work

Supervisor Implementing RPA in Team Processes

Senior Mgr Strategic RPA Deployment and Operational Excellence

238 Microsoft 365 Productivity

Employee Microsoft 365 Productivity Tools for Employees

Supervisor Maximising Microsoft 365 for Team Collaboration

Senior Mgr Strategic Microsoft 365 Deployment and Governance

239 Social Media for Business

Employee Social Media Best Practice for Professionals

Supervisor Managing Social Media for Your Department

Senior Mgr Strategic Social Media and Digital Reputation Management

Supply Chain & Procurement NEW

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

240 Supply Chain Management

Employee Supply Chain Awareness for All Professionals

Supervisor Managing Supply Chain Operations

Senior Mgr Strategic Supply Chain Management and Optimisation

241 Procurement Fundamentals

Employee Understanding Procurement Processes

Supervisor Procurement Management for Team Leaders

Senior Mgr Strategic Procurement and Vendor Governance

242 Inventory Management

Employee Inventory Management for Warehouse and Office Staff

Supervisor Supervising Inventory and Stock Control

Senior Mgr Strategic Inventory Optimisation and Cost Control

243 Vendor Management

Employee Working Effectively with Vendors and Suppliers

Supervisor Managing Vendor Relationships

Senior Mgr Strategic Vendor Management and Partnership Development

Remote & Hybrid Working NEW

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

244 Hybrid Working Excellence

Employee Thriving in a Hybrid Working Environment

Supervisor Managing Hybrid Teams Effectively

Senior Mgr Strategic Hybrid Working Policy and Workplace Design

245 Remote Collaboration Tools

Employee Mastering Remote Collaboration Tools

Supervisor Optimising Remote Collaboration in Your Team

Senior Mgr Strategic Digital Collaboration Infrastructure

246 Work-Life Balance in Remote Settings

Employee Maintaining Work-Life Balance When Working Remotely

Supervisor Supporting Work-Life Balance in Remote Teams

Senior Mgr Organisational Work-Life Balance Strategy and Policy

247 Digital Communication Etiquette

Employee Digital Communication Etiquette for Remote Workers

Supervisor Setting Digital Communication Standards for Your Team

Senior Mgr Strategic Digital Communication Governance

Financial Management & Compliance NEW

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

248 Financial Analysis and Reporting

Employee Understanding Financial Analysis Basics

Supervisor Financial Analysis for Department Managers

Senior Mgr Strategic Financial Analysis and Executive Reporting

249 Cost Management and Reduction

Employee Cost Awareness and Efficiency at Work

Supervisor Cost Management for Team Budgets

Senior Mgr Strategic Cost Reduction and Operational Efficiency

250 Internal Audit Fundamentals

Employee Internal Audit Awareness for All Staff

Supervisor Supporting Internal Audit Processes

Senior Mgr Strategic Internal Audit Governance and Risk Assurance

251 Regulatory Compliance

Employee Regulatory Compliance Awareness

Supervisor Managing Compliance in Your Department

Senior Mgr Strategic Regulatory Compliance and Risk Management

Talent Management & Succession NEW

5 topics × 3 levels = 15 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

252 Talent Development

Employee Owning Your Talent Development Journey

Supervisor Identifying and Developing Talent in Your Team

Senior Mgr Strategic Talent Development and Pipeline Management

253 Succession Planning

Employee Understanding Succession Planning and Your Career

Supervisor Succession Planning for Team Leaders

Senior Mgr Strategic Succession Planning and Leadership Continuity

254 Employee Retention Strategies

Employee Contributing to a Workplace People Want to Stay In

Supervisor Retention Strategies for Team Managers

Senior Mgr Strategic Employee Retention and Employer Branding

255 Workforce Planning

Employee Understanding Workforce Planning

Supervisor Workforce Planning for Departmental Managers

Senior Mgr Strategic Workforce Planning and Organisational Capacity

256 Learning and Development Strategy

Employee Taking Charge of Your Learning Journey

Supervisor Creating Learning Plans for Your Team

Senior Mgr Strategic L&D Design and Organisational Capability Building

Customer Experience & Service Design NEW

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

257 Customer Journey Mapping

Employee Understanding the Customer Journey

Supervisor Mapping Customer Journeys for Team Improvement

Senior Mgr Strategic Customer Journey Design and Experience Architecture

258 Service Design Thinking

Employee Introduction to Service Design Thinking

Supervisor Applying Service Design in Team Operations

Senior Mgr Strategic Service Design and Innovation

259 Voice of the Customer

Employee Listening to and Acting on Customer Feedback

Supervisor Implementing Voice of the Customer in Your Team

Senior Mgr Strategic VoC Programmes and Customer Insight Governance

260 Omnichannel Service Delivery

Employee Delivering Consistent Service Across Channels

Supervisor Managing Omnichannel Service Operations

Senior Mgr Strategic Omnichannel Service Architecture and Integration

Sustainability & Corporate Responsibility NEW

4 topics × 3 levels = 12 courses

Course Topic Employee Level Supervisor / Manager Level Senior Manager Level

261 ESG Fundamentals

Employee ESG Awareness for All Employees

Supervisor Integrating ESG Practices in Team Operations

Senior Mgr Strategic ESG Governance and Reporting

262 Corporate Social Responsibility

Employee CSR Awareness and Employee Engagement

Supervisor Implementing CSR Initiatives in Your Department

Senior Mgr Strategic CSR Programme Design and Stakeholder Value

263 Sustainable Business Practices

Employee Sustainable Practices in Your Daily Work

Supervisor Leading Sustainable Operations in Your Team

Senior Mgr Strategic Sustainability and Long-Term Business Resilience

264 Carbon Footprint Reduction

Employee Reducing Your Carbon Footprint at Work

Supervisor Managing Carbon Reduction in Team Operations

Senior Mgr Strategic Carbon Reduction and Net-Zero Planning

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