Institute of Administrative Management

Core Administrative Management

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Administrative Manager IAM-AM

IAM Certificate in Administrative Management Practice CertAM Associate · AInstAM

IAM Diploma in Advanced Administrative Management DipAM Member · MInstAM

IAM Advanced Diploma in Strategic Administrative Leadership AdvDipAM Fellow · FInstAM

Office Manager IAM-OM

IAM Certificate in Office Management and Operational Excellence CertOM Associate · AInstAM

IAM Diploma in Strategic Office Management DipOM Member · MInstAM

IAM Advanced Diploma in Office Leadership and Operational Strategy AdvDipOM Fellow · FInstAM

Executive Assistant IAM-EA

IAM Certificate in Executive Assistance and Business Support CertEA Associate · AInstAM

IAM Diploma in Advanced Executive Assistance and C-Suite Support DipEA Member · MInstAM

IAM Advanced Diploma in Executive Partnership and Strategic Business Support AdvDipEA Fellow · FInstAM

Personal Assistant IAM-PA

IAM Certificate in Personal Assistance and Professional Support CertPA Associate · AInstAM

IAM Diploma in Advanced Personal Assistance and Executive Liaison DipPA Member · MInstAM

IAM Advanced Diploma in Strategic Personal Assistance and Executive Office Management AdvDipPA Fellow · FInstAM

Business Administrator IAM-BA

IAM Certificate in Business Administration CertBA Associate · AInstAM

IAM Diploma in Advanced Business Administration and Operational Management DipBA Member · MInstAM

IAM Advanced Diploma in Strategic Business Administration and Organisational Excellence AdvDipBA Fellow · FInstAM

Operations & Coordination

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Operations Coordinator / Manager IAM-OC

IAM Certificate in Operations Coordination and Service Delivery CertOC Associate · AInstAM

IAM Diploma in Operations Management and Process Improvement DipOC Member · MInstAM

IAM Advanced Diploma in Strategic Operations Leadership and Organisational Performance AdvDipOC Fellow · FInstAM

Team Leader / Supervisor IAM-TL

IAM Certificate in Team Leadership and Supervisory Practice CertTL Associate · AInstAM

IAM Diploma in Team Management and People Leadership DipTL Member · MInstAM

IAM Advanced Diploma in Leadership, Talent Strategy and Organisational Development AdvDipTL Fellow · FInstAM

Project Coordinator / Manager IAM-PM

IAM Certificate in Project Coordination and Administration CertPM Associate · AInstAM

IAM Diploma in Project Management and Programme Delivery DipPM Member · MInstAM

IAM Advanced Diploma in Strategic Programme Management and Benefits Realisation AdvDipPM Fellow · FInstAM

Facilities Manager IAM-FM

IAM Certificate in Facilities Administration and Workplace Management CertFM Associate · AInstAM

IAM Diploma in Facilities Management and Corporate Services DipFM Member · MInstAM

IAM Advanced Diploma in Strategic Facilities Leadership and Corporate Real Estate AdvDipFM Fellow · FInstAM

Customer Service Manager IAM-CS

IAM Certificate in Customer Service Administration and Excellence CertCS Associate · AInstAM

IAM Diploma in Customer Service Management and Experience Design DipCS Member · MInstAM

IAM Advanced Diploma in Customer Experience Strategy and Service Transformation AdvDipCS Fellow · FInstAM

Business Support Coordinator IAM-BS

IAM Certificate in Business Support Coordination CertBS Associate · AInstAM

IAM Diploma in Business Support Management and Cross-Functional Coordination DipBS Member · MInstAM

IAM Advanced Diploma in Shared Services Leadership and Enterprise Support Strategy AdvDipBS Fellow · FInstAM

Travel & Logistics Administrator / Manager IAM-LG

IAM Certificate in Travel and Logistics Administration CertLG Associate · AInstAM

IAM Diploma in Travel Management and Logistics Coordination DipLG Member · MInstAM

IAM Advanced Diploma in Strategic Travel, Logistics and International Operations Leadership AdvDipLG Fellow · FInstAM

Specialist Administration

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

HR Administrator / Manager IAM-HR

IAM Certificate in Human Resource Administration CertHR Associate · AInstAM

IAM Diploma in HR Management and People Strategy DipHR Member · MInstAM

IAM Advanced Diploma in Strategic HR Leadership and Organisational Development AdvDipHR Fellow · FInstAM

Finance Administrator / Manager IAM-FA

IAM Certificate in Financial Administration and Bookkeeping CertFA Associate · AInstAM

IAM Diploma in Financial Management and Budgetary Control DipFA Member · MInstAM

IAM Advanced Diploma in Strategic Financial Leadership and Commercial Governance AdvDipFA Fellow · FInstAM

Compliance Officer IAM-CO

IAM Certificate in Compliance Administration and Regulatory Practice CertCO Associate · AInstAM

IAM Diploma in Compliance Management and Governance DipCO Member · MInstAM

IAM Advanced Diploma in Regulatory Strategy, Governance and Enterprise Compliance AdvDipCO Fellow · FInstAM

Records / Information Manager IAM-RM

IAM Certificate in Records Management and Information Governance CertRM Associate · AInstAM

IAM Diploma in Information Management and Data Governance DipRM Member · MInstAM

IAM Advanced Diploma in Strategic Information Governance and Digital Records Leadership AdvDipRM Fellow · FInstAM

Quality Assurance Administrator / Manager IAM-QA

IAM Certificate in Quality Assurance Administration CertQA Associate · AInstAM

IAM Diploma in Quality Management and Continuous Improvement DipQA Member · MInstAM

IAM Advanced Diploma in Quality Strategy, Business Excellence and Organisational Performance AdvDipQA Fellow · FInstAM

Procurement Administrator / Manager IAM-PR

IAM Certificate in Procurement Administration and Supply Management CertPR Associate · AInstAM

IAM Diploma in Procurement Management and Contract Governance DipPR Member · MInstAM

IAM Advanced Diploma in Strategic Procurement Leadership and Supply Chain Governance AdvDipPR Fellow · FInstAM

Event Coordinator / Manager IAM-EC

IAM Certificate in Event Coordination and Administration CertEC Associate · AInstAM

IAM Diploma in Event Management and Conference Direction DipEC Member · MInstAM

IAM Advanced Diploma in Strategic Event Leadership and Experiential Management AdvDipEC Fellow · FInstAM

Marketing Coordinator / Administrator IAM-MC

IAM Certificate in Marketing Administration and Communications CertMC Associate · AInstAM

IAM Diploma in Marketing Management and Brand Communications DipMC Member · MInstAM

IAM Advanced Diploma in Strategic Marketing Leadership and Digital Communications AdvDipMC Fellow · FInstAM

Business Analyst IAM-BN

IAM Certificate in Business Analysis and Administrative Intelligence CertBN Associate · AInstAM

IAM Diploma in Business Analysis and Data-Driven Decision Making DipBN Member · MInstAM

IAM Advanced Diploma in Strategic Business Intelligence and Organisational Analytics AdvDipBN Fellow · FInstAM

Health & Safety Administrator / Manager IAM-HS

IAM Certificate in Health and Safety Administration CertHS Associate · AInstAM

IAM Diploma in Health, Safety and Workplace Compliance Management DipHS Member · MInstAM

IAM Advanced Diploma in Strategic Health, Safety and Risk Leadership AdvDipHS Fellow · FInstAM

ESG & Sustainability Administrator / Manager IAM-ES

IAM Certificate in ESG Administration and Sustainability Practice CertES Associate · AInstAM

IAM Diploma in ESG Management and Corporate Sustainability DipES Member · MInstAM

IAM Advanced Diploma in Strategic ESG Leadership and Sustainable Business Governance AdvDipES Fellow · FInstAM

Data Protection Officer / Information Governance Manager IAM-DG

IAM Certificate in Data Protection Administration and Information Governance CertDG Associate · AInstAM

IAM Diploma in Data Protection Management and Privacy Governance DipDG Member · MInstAM

IAM Advanced Diploma in Strategic Data Protection Leadership and Regulatory Governance AdvDipDG Fellow · FInstAM

Corporate Secretary / Governance Professional IAM-CG

IAM Certificate in Corporate Secretarial Practice and Governance Support CertCG Associate · AInstAM

IAM Diploma in Company Secretarial Management and Corporate Governance DipCG Member · MInstAM

IAM Advanced Diploma in Strategic Corporate Governance and Boardroom Leadership AdvDipCG Fellow · FInstAM

Grants & Funding Administrator / Manager IAM-GF

IAM Certificate in Grants Administration and Funding Support CertGF Associate · AInstAM

IAM Diploma in Grants Management and Funding Compliance DipGF Member · MInstAM

IAM Advanced Diploma in Strategic Funding Leadership and Research Governance AdvDipGF Fellow · FInstAM

Payroll Administrator / Manager IAM-PY

IAM Certificate in Payroll Administration and Employment Payments CertPY Associate · AInstAM

IAM Diploma in Payroll Management and Statutory Compliance DipPY Member · MInstAM

IAM Advanced Diploma in Strategic Payroll Leadership and Reward Governance AdvDipPY Fellow · FInstAM

Export & International Trade Administrator / Manager IAM-IT

IAM Certificate in Export Administration and International Trade Support CertIT Associate · AInstAM

IAM Diploma in International Trade Management and Export Compliance DipIT Member · MInstAM

IAM Advanced Diploma in Strategic International Trade Leadership and Global Compliance Governance AdvDipIT Fellow · FInstAM

Sector-Specific

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Legal Secretary / Legal Administrator IAM-LS

IAM Certificate in Legal Secretarial and Law Office Administration CertLS Associate · AInstAM

IAM Diploma in Legal Office Management and Practice Administration DipLS Member · MInstAM

IAM Advanced Diploma in Legal Practice Management and Regulatory Leadership AdvDipLS Fellow · FInstAM

Medical Secretary / Healthcare Administrator IAM-MS

IAM Certificate in Medical Secretarial and Healthcare Administration CertMS Associate · AInstAM

IAM Diploma in Healthcare Administration and Clinical Support Management DipMS Member · MInstAM

IAM Advanced Diploma in Healthcare Operations Leadership and Clinical Governance AdvDipMS Fellow · FInstAM

School / Education Administrator IAM-SA

IAM Certificate in School Administration and Education Support CertSA Associate · AInstAM

IAM Diploma in Education Administration and School Business Management DipSA Member · MInstAM

IAM Advanced Diploma in Education Leadership, Governance and School Business Strategy AdvDipSA Fellow · FInstAM

Public Sector Administrator / Manager IAM-PS

IAM Certificate in Public Sector Administration and Government Operations CertPS Associate · AInstAM

IAM Diploma in Public Sector Management and Policy Administration DipPS Member · MInstAM

IAM Advanced Diploma in Strategic Public Administration and Government Leadership AdvDipPS Fellow · FInstAM

NGO & Non-Profit Administrator / Manager IAM-NP

IAM Certificate in Non-Profit Administration and Charity Operations CertNP Associate · AInstAM

IAM Diploma in Non-Profit Management and Charity Governance DipNP Member · MInstAM

IAM Advanced Diploma in Strategic Non-Profit Leadership and Social Impact Governance AdvDipNP Fellow · FInstAM

Property / Real Estate Administrator / Manager IAM-RE

IAM Certificate in Property Administration and Real Estate Support CertRE Associate · AInstAM

IAM Diploma in Property Management and Real Estate Administration DipRE Member · MInstAM

IAM Advanced Diploma in Strategic Property Leadership and Real Estate Portfolio Management AdvDipRE Fellow · FInstAM

Construction Administrator / Manager IAM-CN

IAM Certificate in Construction Administration and Site Support CertCN Associate · AInstAM

IAM Diploma in Construction Administration and Contract Management DipCN Member · MInstAM

IAM Advanced Diploma in Strategic Construction Management and Contract Governance AdvDipCN Fellow · FInstAM

Insurance Administrator / Manager IAM-IN

IAM Certificate in Insurance Administration and Claims Support CertIN Associate · AInstAM

IAM Diploma in Insurance Management and Regulatory Compliance DipIN Member · MInstAM

IAM Advanced Diploma in Strategic Insurance Operations and FCA Governance AdvDipIN Fellow · FInstAM

Housing / Social Housing Administrator / Manager IAM-HO

IAM Certificate in Housing Administration and Tenant Services CertHO Associate · AInstAM

IAM Diploma in Housing Management and Social Housing Compliance DipHO Member · MInstAM

IAM Advanced Diploma in Strategic Housing Leadership and Regulatory Governance AdvDipHO Fellow · FInstAM

Digital & Modern Roles

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Virtual Assistant IAM-VA

IAM Certificate in Virtual Assistance and Remote Administrative Practice CertVA Associate · AInstAM

IAM Diploma in Advanced Virtual Assistance and Digital Business Support DipVA Member · MInstAM

IAM Advanced Diploma in Virtual Business Management and Digital Consultancy AdvDipVA Fellow · FInstAM

Digital Administrator / IT Support IAM-DA

IAM Certificate in Digital Administration and IT Support CertDA Associate · AInstAM

IAM Diploma in Digital Office Management and Technology Governance DipDA Member · MInstAM

IAM Advanced Diploma in Digital Transformation Strategy and Technology Leadership AdvDipDA Fellow · FInstAM

Management & Leadership

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Change Management Coordinator / Manager IAM-CM

IAM Certificate in Change Management Administration CertCM Associate · AInstAM

IAM Diploma in Change Management and Organisational Transformation DipCM Member · MInstAM

IAM Advanced Diploma in Transformational Change Leadership and Organisational Design AdvDipCM Fellow · FInstAM

Training Coordinator / Learning Manager IAM-TC

IAM Certificate in Training Administration and Learning Support CertTC Associate · AInstAM

IAM Diploma in Learning and Development Management DipTC Member · MInstAM

IAM Advanced Diploma in Organisational Learning Strategy and Talent Development Leadership AdvDipTC Fellow · FInstAM

General Business Manager IAM-BM

IAM Certificate in Business Management Practice CertBM Associate · AInstAM

IAM Diploma in Business Management and Organisational Strategy DipBM Member · MInstAM

IAM Advanced Diploma in Strategic Business Management and Enterprise Leadership AdvDipBM Fellow · FInstAM

Leader / Manager IAM-LD

IAM Certificate in Leadership and Management Practice CertLD Associate · AInstAM

IAM Diploma in Leadership, Management and Organisational Development DipLD Member · MInstAM

IAM Advanced Diploma in Strategic Leadership and Executive Management AdvDipLD Fellow · FInstAM

Business Consultant IAM-BC

IAM Certificate in Business Consultancy Practice CertBC Associate · AInstAM

IAM Diploma in Business Consultancy and Advisory Management DipBC Member · MInstAM

IAM Advanced Diploma in Strategic Business Consultancy and Advisory Leadership AdvDipBC Fellow · FInstAM

Business Coach IAM-BH

IAM Certificate in Business Coaching Practice CertBH Associate · AInstAM

IAM Diploma in Business Coaching and Performance Development DipBH Member · MInstAM

IAM Advanced Diploma in Strategic Business Coaching and Executive Development Leadership AdvDipBH Fellow · FInstAM

Business Trainer IAM-BT

IAM Certificate in Business Training and Facilitation Practice CertBT Associate · AInstAM

IAM Diploma in Business Training, Learning Design and Delivery DipBT Member · MInstAM

IAM Advanced Diploma in Strategic Training Leadership and Organisational Learning AdvDipBT Fellow · FInstAM

Administrative Support

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow

Administrative Officer IAM-AO

IAM Certificate in Administrative Practice CertAO Associate · AInstAM

IAM Diploma in Administrative Management and Supervisory Practice DipAO Member · MInstAM

IAM Advanced Diploma in Administrative Leadership and Professional Excellence AdvDipAO Fellow · FInstAM

Secretary (Professional) IAM-SE

IAM Certificate in Professional Secretarial Practice CertSE Associate · AInstAM

IAM Diploma in Advanced Secretarial and Corporate Governance Support DipSE Member · MInstAM

IAM Advanced Diploma in Corporate Secretariat and Governance Leadership AdvDipSE Fellow · FInstAM

Receptionist / Front Office IAM-RC

IAM Certificate in Reception and Front Office Administration CertRC Associate · AInstAM

IAM Diploma in Front Office Management and Visitor Services DipRC Member · MInstAM

IAM Advanced Diploma in Corporate Hospitality and Front-of-House Leadership AdvDipRC Fellow · FInstAM

IAM Certified Programmes

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IAM Certified Programme Framework

Core Administrative Management

Operations & Coordination

Specialist Administration

Sector-Specific

Digital & Modern Roles

Management & Leadership

Administrative Support

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