Professional Recognition

IAM Certified Programmes

Achieve professional recognition with IAM's certifications and earn your Certified Title.

Your Pathway to Professional Recognition

IAM Certified Programmes are IAM Professional Certifications that provide you with a recognised Certified Title upon successful completion. These programmes are designed to validate your expertise and commitment to professional excellence in your chosen field.

Certified Title

Earn your professional certified title upon completing your certification programme

Directory Listing

Be listed as a Certified Member on the official IAM Directory

Certified Member Card

Request your official IAM Certified Member Card as proof of status

Maintain Your Status

Keep your certified title active with membership and annual CPD

Requirements to Maintain Certified Status:

Complete an IAM Certified Programme Maintain active IAM membership Submit annual CPD requirements

IAM Certified Programme Framework

Our certified programmes cover 49 administrative roles across 7 categories, each offering Certificate, Diploma, and Advanced Diploma pathways

49 Administrative Roles
147 Total Programmes
3 Professional Levels
7 Categories

Core Administrative Management

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Administrative Manager IAM-AM
IAM Certificate in Administrative Management Practice CertAM Associate · AInstAM
IAM Diploma in Advanced Administrative Management DipAM Member · MInstAM
IAM Advanced Diploma in Strategic Administrative Leadership AdvDipAM Fellow · FInstAM
Office Manager IAM-OM
IAM Certificate in Office Management and Operational Excellence CertOM Associate · AInstAM
IAM Diploma in Strategic Office Management DipOM Member · MInstAM
IAM Advanced Diploma in Office Leadership and Operational Strategy AdvDipOM Fellow · FInstAM
Executive Assistant IAM-EA
IAM Certificate in Executive Assistance and Business Support CertEA Associate · AInstAM
IAM Diploma in Advanced Executive Assistance and C-Suite Support DipEA Member · MInstAM
IAM Advanced Diploma in Executive Partnership and Strategic Business Support AdvDipEA Fellow · FInstAM
Personal Assistant IAM-PA
IAM Certificate in Personal Assistance and Professional Support CertPA Associate · AInstAM
IAM Diploma in Advanced Personal Assistance and Executive Liaison DipPA Member · MInstAM
IAM Advanced Diploma in Strategic Personal Assistance and Executive Office Management AdvDipPA Fellow · FInstAM
Business Administrator IAM-BA
IAM Certificate in Business Administration CertBA Associate · AInstAM
IAM Diploma in Advanced Business Administration and Operational Management DipBA Member · MInstAM
IAM Advanced Diploma in Strategic Business Administration and Organisational Excellence AdvDipBA Fellow · FInstAM

Operations & Coordination

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Operations Coordinator / Manager IAM-OC
IAM Certificate in Operations Coordination and Service Delivery CertOC Associate · AInstAM
IAM Diploma in Operations Management and Process Improvement DipOC Member · MInstAM
IAM Advanced Diploma in Strategic Operations Leadership and Organisational Performance AdvDipOC Fellow · FInstAM
Team Leader / Supervisor IAM-TL
IAM Certificate in Team Leadership and Supervisory Practice CertTL Associate · AInstAM
IAM Diploma in Team Management and People Leadership DipTL Member · MInstAM
IAM Advanced Diploma in Leadership, Talent Strategy and Organisational Development AdvDipTL Fellow · FInstAM
Project Coordinator / Manager IAM-PM
IAM Certificate in Project Coordination and Administration CertPM Associate · AInstAM
IAM Diploma in Project Management and Programme Delivery DipPM Member · MInstAM
IAM Advanced Diploma in Strategic Programme Management and Benefits Realisation AdvDipPM Fellow · FInstAM
Facilities Manager IAM-FM
IAM Certificate in Facilities Administration and Workplace Management CertFM Associate · AInstAM
IAM Diploma in Facilities Management and Corporate Services DipFM Member · MInstAM
IAM Advanced Diploma in Strategic Facilities Leadership and Corporate Real Estate AdvDipFM Fellow · FInstAM
Customer Service Manager IAM-CS
IAM Certificate in Customer Service Administration and Excellence CertCS Associate · AInstAM
IAM Diploma in Customer Service Management and Experience Design DipCS Member · MInstAM
IAM Advanced Diploma in Customer Experience Strategy and Service Transformation AdvDipCS Fellow · FInstAM
Business Support Coordinator IAM-BS
IAM Certificate in Business Support Coordination CertBS Associate · AInstAM
IAM Diploma in Business Support Management and Cross-Functional Coordination DipBS Member · MInstAM
IAM Advanced Diploma in Shared Services Leadership and Enterprise Support Strategy AdvDipBS Fellow · FInstAM
Travel & Logistics Administrator / Manager IAM-LG
IAM Certificate in Travel and Logistics Administration CertLG Associate · AInstAM
IAM Diploma in Travel Management and Logistics Coordination DipLG Member · MInstAM
IAM Advanced Diploma in Strategic Travel, Logistics and International Operations Leadership AdvDipLG Fellow · FInstAM

Specialist Administration

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
HR Administrator / Manager IAM-HR
IAM Certificate in Human Resource Administration CertHR Associate · AInstAM
IAM Diploma in HR Management and People Strategy DipHR Member · MInstAM
IAM Advanced Diploma in Strategic HR Leadership and Organisational Development AdvDipHR Fellow · FInstAM
Finance Administrator / Manager IAM-FA
IAM Certificate in Financial Administration and Bookkeeping CertFA Associate · AInstAM
IAM Diploma in Financial Management and Budgetary Control DipFA Member · MInstAM
IAM Advanced Diploma in Strategic Financial Leadership and Commercial Governance AdvDipFA Fellow · FInstAM
Compliance Officer IAM-CO
IAM Certificate in Compliance Administration and Regulatory Practice CertCO Associate · AInstAM
IAM Diploma in Compliance Management and Governance DipCO Member · MInstAM
IAM Advanced Diploma in Regulatory Strategy, Governance and Enterprise Compliance AdvDipCO Fellow · FInstAM
Records / Information Manager IAM-RM
IAM Certificate in Records Management and Information Governance CertRM Associate · AInstAM
IAM Diploma in Information Management and Data Governance DipRM Member · MInstAM
IAM Advanced Diploma in Strategic Information Governance and Digital Records Leadership AdvDipRM Fellow · FInstAM
Quality Assurance Administrator / Manager IAM-QA
IAM Certificate in Quality Assurance Administration CertQA Associate · AInstAM
IAM Diploma in Quality Management and Continuous Improvement DipQA Member · MInstAM
IAM Advanced Diploma in Quality Strategy, Business Excellence and Organisational Performance AdvDipQA Fellow · FInstAM
Procurement Administrator / Manager IAM-PR
IAM Certificate in Procurement Administration and Supply Management CertPR Associate · AInstAM
IAM Diploma in Procurement Management and Contract Governance DipPR Member · MInstAM
IAM Advanced Diploma in Strategic Procurement Leadership and Supply Chain Governance AdvDipPR Fellow · FInstAM
Event Coordinator / Manager IAM-EC
IAM Certificate in Event Coordination and Administration CertEC Associate · AInstAM
IAM Diploma in Event Management and Conference Direction DipEC Member · MInstAM
IAM Advanced Diploma in Strategic Event Leadership and Experiential Management AdvDipEC Fellow · FInstAM
Marketing Coordinator / Administrator IAM-MC
IAM Certificate in Marketing Administration and Communications CertMC Associate · AInstAM
IAM Diploma in Marketing Management and Brand Communications DipMC Member · MInstAM
IAM Advanced Diploma in Strategic Marketing Leadership and Digital Communications AdvDipMC Fellow · FInstAM
Business Analyst IAM-BN
IAM Certificate in Business Analysis and Administrative Intelligence CertBN Associate · AInstAM
IAM Diploma in Business Analysis and Data-Driven Decision Making DipBN Member · MInstAM
IAM Advanced Diploma in Strategic Business Intelligence and Organisational Analytics AdvDipBN Fellow · FInstAM
Health & Safety Administrator / Manager IAM-HS
IAM Certificate in Health and Safety Administration CertHS Associate · AInstAM
IAM Diploma in Health, Safety and Workplace Compliance Management DipHS Member · MInstAM
IAM Advanced Diploma in Strategic Health, Safety and Risk Leadership AdvDipHS Fellow · FInstAM
ESG & Sustainability Administrator / Manager IAM-ES
IAM Certificate in ESG Administration and Sustainability Practice CertES Associate · AInstAM
IAM Diploma in ESG Management and Corporate Sustainability DipES Member · MInstAM
IAM Advanced Diploma in Strategic ESG Leadership and Sustainable Business Governance AdvDipES Fellow · FInstAM
Data Protection Officer / Information Governance Manager IAM-DG
IAM Certificate in Data Protection Administration and Information Governance CertDG Associate · AInstAM
IAM Diploma in Data Protection Management and Privacy Governance DipDG Member · MInstAM
IAM Advanced Diploma in Strategic Data Protection Leadership and Regulatory Governance AdvDipDG Fellow · FInstAM
Corporate Secretary / Governance Professional IAM-CG
IAM Certificate in Corporate Secretarial Practice and Governance Support CertCG Associate · AInstAM
IAM Diploma in Company Secretarial Management and Corporate Governance DipCG Member · MInstAM
IAM Advanced Diploma in Strategic Corporate Governance and Boardroom Leadership AdvDipCG Fellow · FInstAM
Grants & Funding Administrator / Manager IAM-GF
IAM Certificate in Grants Administration and Funding Support CertGF Associate · AInstAM
IAM Diploma in Grants Management and Funding Compliance DipGF Member · MInstAM
IAM Advanced Diploma in Strategic Funding Leadership and Research Governance AdvDipGF Fellow · FInstAM
Payroll Administrator / Manager IAM-PY
IAM Certificate in Payroll Administration and Employment Payments CertPY Associate · AInstAM
IAM Diploma in Payroll Management and Statutory Compliance DipPY Member · MInstAM
IAM Advanced Diploma in Strategic Payroll Leadership and Reward Governance AdvDipPY Fellow · FInstAM
Export & International Trade Administrator / Manager IAM-IT
IAM Certificate in Export Administration and International Trade Support CertIT Associate · AInstAM
IAM Diploma in International Trade Management and Export Compliance DipIT Member · MInstAM
IAM Advanced Diploma in Strategic International Trade Leadership and Global Compliance Governance AdvDipIT Fellow · FInstAM

Sector-Specific

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Legal Secretary / Legal Administrator IAM-LS
IAM Certificate in Legal Secretarial and Law Office Administration CertLS Associate · AInstAM
IAM Diploma in Legal Office Management and Practice Administration DipLS Member · MInstAM
IAM Advanced Diploma in Legal Practice Management and Regulatory Leadership AdvDipLS Fellow · FInstAM
Medical Secretary / Healthcare Administrator IAM-MS
IAM Certificate in Medical Secretarial and Healthcare Administration CertMS Associate · AInstAM
IAM Diploma in Healthcare Administration and Clinical Support Management DipMS Member · MInstAM
IAM Advanced Diploma in Healthcare Operations Leadership and Clinical Governance AdvDipMS Fellow · FInstAM
School / Education Administrator IAM-SA
IAM Certificate in School Administration and Education Support CertSA Associate · AInstAM
IAM Diploma in Education Administration and School Business Management DipSA Member · MInstAM
IAM Advanced Diploma in Education Leadership, Governance and School Business Strategy AdvDipSA Fellow · FInstAM
Public Sector Administrator / Manager IAM-PS
IAM Certificate in Public Sector Administration and Government Operations CertPS Associate · AInstAM
IAM Diploma in Public Sector Management and Policy Administration DipPS Member · MInstAM
IAM Advanced Diploma in Strategic Public Administration and Government Leadership AdvDipPS Fellow · FInstAM
NGO & Non-Profit Administrator / Manager IAM-NP
IAM Certificate in Non-Profit Administration and Charity Operations CertNP Associate · AInstAM
IAM Diploma in Non-Profit Management and Charity Governance DipNP Member · MInstAM
IAM Advanced Diploma in Strategic Non-Profit Leadership and Social Impact Governance AdvDipNP Fellow · FInstAM
Property / Real Estate Administrator / Manager IAM-RE
IAM Certificate in Property Administration and Real Estate Support CertRE Associate · AInstAM
IAM Diploma in Property Management and Real Estate Administration DipRE Member · MInstAM
IAM Advanced Diploma in Strategic Property Leadership and Real Estate Portfolio Management AdvDipRE Fellow · FInstAM
Construction Administrator / Manager IAM-CN
IAM Certificate in Construction Administration and Site Support CertCN Associate · AInstAM
IAM Diploma in Construction Administration and Contract Management DipCN Member · MInstAM
IAM Advanced Diploma in Strategic Construction Management and Contract Governance AdvDipCN Fellow · FInstAM
Insurance Administrator / Manager IAM-IN
IAM Certificate in Insurance Administration and Claims Support CertIN Associate · AInstAM
IAM Diploma in Insurance Management and Regulatory Compliance DipIN Member · MInstAM
IAM Advanced Diploma in Strategic Insurance Operations and FCA Governance AdvDipIN Fellow · FInstAM
Housing / Social Housing Administrator / Manager IAM-HO
IAM Certificate in Housing Administration and Tenant Services CertHO Associate · AInstAM
IAM Diploma in Housing Management and Social Housing Compliance DipHO Member · MInstAM
IAM Advanced Diploma in Strategic Housing Leadership and Regulatory Governance AdvDipHO Fellow · FInstAM

Digital & Modern Roles

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Virtual Assistant IAM-VA
IAM Certificate in Virtual Assistance and Remote Administrative Practice CertVA Associate · AInstAM
IAM Diploma in Advanced Virtual Assistance and Digital Business Support DipVA Member · MInstAM
IAM Advanced Diploma in Virtual Business Management and Digital Consultancy AdvDipVA Fellow · FInstAM
Digital Administrator / IT Support IAM-DA
IAM Certificate in Digital Administration and IT Support CertDA Associate · AInstAM
IAM Diploma in Digital Office Management and Technology Governance DipDA Member · MInstAM
IAM Advanced Diploma in Digital Transformation Strategy and Technology Leadership AdvDipDA Fellow · FInstAM

Management & Leadership

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Change Management Coordinator / Manager IAM-CM
IAM Certificate in Change Management Administration CertCM Associate · AInstAM
IAM Diploma in Change Management and Organisational Transformation DipCM Member · MInstAM
IAM Advanced Diploma in Transformational Change Leadership and Organisational Design AdvDipCM Fellow · FInstAM
Training Coordinator / Learning Manager IAM-TC
IAM Certificate in Training Administration and Learning Support CertTC Associate · AInstAM
IAM Diploma in Learning and Development Management DipTC Member · MInstAM
IAM Advanced Diploma in Organisational Learning Strategy and Talent Development Leadership AdvDipTC Fellow · FInstAM
General Business Manager IAM-BM
IAM Certificate in Business Management Practice CertBM Associate · AInstAM
IAM Diploma in Business Management and Organisational Strategy DipBM Member · MInstAM
IAM Advanced Diploma in Strategic Business Management and Enterprise Leadership AdvDipBM Fellow · FInstAM
Leader / Manager IAM-LD
IAM Certificate in Leadership and Management Practice CertLD Associate · AInstAM
IAM Diploma in Leadership, Management and Organisational Development DipLD Member · MInstAM
IAM Advanced Diploma in Strategic Leadership and Executive Management AdvDipLD Fellow · FInstAM
Business Consultant IAM-BC
IAM Certificate in Business Consultancy Practice CertBC Associate · AInstAM
IAM Diploma in Business Consultancy and Advisory Management DipBC Member · MInstAM
IAM Advanced Diploma in Strategic Business Consultancy and Advisory Leadership AdvDipBC Fellow · FInstAM
Business Coach IAM-BH
IAM Certificate in Business Coaching Practice CertBH Associate · AInstAM
IAM Diploma in Business Coaching and Performance Development DipBH Member · MInstAM
IAM Advanced Diploma in Strategic Business Coaching and Executive Development Leadership AdvDipBH Fellow · FInstAM
Business Trainer IAM-BT
IAM Certificate in Business Training and Facilitation Practice CertBT Associate · AInstAM
IAM Diploma in Business Training, Learning Design and Delivery DipBT Member · MInstAM
IAM Advanced Diploma in Strategic Training Leadership and Organisational Learning AdvDipBT Fellow · FInstAM

Administrative Support

Administrative Role Certificate — Foundation Practitioner Diploma — Professional Manager Advanced Diploma — Strategic Lead / Fellow
Administrative Officer IAM-AO
IAM Certificate in Administrative Practice CertAO Associate · AInstAM
IAM Diploma in Administrative Management and Supervisory Practice DipAO Member · MInstAM
IAM Advanced Diploma in Administrative Leadership and Professional Excellence AdvDipAO Fellow · FInstAM
Secretary (Professional) IAM-SE
IAM Certificate in Professional Secretarial Practice CertSE Associate · AInstAM
IAM Diploma in Advanced Secretarial and Corporate Governance Support DipSE Member · MInstAM
IAM Advanced Diploma in Corporate Secretariat and Governance Leadership AdvDipSE Fellow · FInstAM
Receptionist / Front Office IAM-RC
IAM Certificate in Reception and Front Office Administration CertRC Associate · AInstAM
IAM Diploma in Front Office Management and Visitor Services DipRC Member · MInstAM
IAM Advanced Diploma in Corporate Hospitality and Front-of-House Leadership AdvDipRC Fellow · FInstAM

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